About Asternic

Call center analytics built for Asterisk©

Asternic Call Center Stats PRO brings queue analytics, drill-down visibility, realtime controls, recordings, and automation together in a single browser-based management interface.

Platform overview

Queue analytics and real-time monitoring in one place

Asternic Call Center Stats provides detailed reporting on queue activity in Asterisk: answered and abandoned calls, wait times, service levels, time-based distributions, agent sessions, pause activity, recordings, and more.

It also includes real-time dashboards, advanced search, queue and agent controls, report exports, custom report design, and a REST API for integrations.

  • Runs entirely in the browser, with no client-side installation required.
  • Built for supervisors and managers who rely on accurate, day-to-day reporting.
  • Supports both real-time monitoring and long-term performance analysis.
Operational fit

Works with your existing Asterisk setup

  • Compatible with standard Asterisk distributions and custom Linux deployments.
  • Role-based access control to limit visibility and actions per user or team.
  • Responsive interface designed for desktop and mobile use.
  • Built-in charts, search, exports, and scheduling for consistent reporting across teams.
Feature set

What is included in Asternic PRO

The capabilities below come directly from the original product site content, reorganized into a cleaner, mobile-friendly card layout.

Predefined reports

Distribution, answered, unanswered, SLA, agent availability, pause durations, detailed drill-downs, and many more are available immediately.

Inline help

Queue events and report fields include contextual descriptions so supervisors can understand data without leaving the report.

HTML5 charts

Review queue behavior visually without browser plugins, including bar chart details on hover or tap.

Search tools

Find calls by caller ID, agent, queue, unique ID, duration, and date range from the built-in search interface.

PDF and CSV export

Every grid can be exported for presentation or spreadsheet analysis, keeping managers and auditors in sync.

Drill-down analysis

Move from summary metrics into detailed call flow and event records with a single click.

Realtime parsing

Queue activity is processed continuously so current-day reporting and dashboards stay fresh.

Listen to recordings

Display and download call recordings directly from detailed records when recording is enabled.

Users and permissions

Assign roles, queues, agents, and actions with fine-grained access control across the application.

Dictionary tools

Map queue and agent identifiers to friendly business names for cleaner reports.

Scheduled reports and alarms

Send selected reports by email at scheduled times and alert stakeholders when thresholds are exceeded.

REST API and report designer

Integrate Asternic data into your own applications and customize formulas or columns without editing source code.

Try before you buy

Run Asternic with your own data for 30 days

You can start a trial, validate it inside your own environment, and then move to a paid license without reinstalling once you are ready.

Go to downloads Review licensing
Testimonials

Customer feedback

Users highlight both the product depth and the responsiveness of the support team.

“My major thanks for developing this application! It is nothing short of spectacular. The MP3 article worked perfectly, and we just purchased our pro license.”

Charles C. Robinson

“I want to compliment you on your excellent documentation for the install guide. It even let a novice like me complete the download and install.”

William J. Gillis, III

“Great handy piece of software you've made. Have been using it together with * since 2005 in our non-profit organization. Very pleased.”

Kari Kandell

“I dont remember having a fastest and concise answer from any support department before.”

Borja Garcia