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We offer download links for both the Lite version (free/GPL3) and the PRO version. The PRO version requires an activation code to be used. If you did not purchase a license, you can request a trial code to test drive its features.


Asternic Call Center Stats Lite

The open source version of our software. You can use it for free on any number of servers. System requirements: PHP 5.1 or higher, Mysql 5.

DownloadVersion 1.5

Installation Guide

Asternic Call Center Stats PRO

The commercial version of our software. Requires a license to run. System requirements: PHP 5.1 or higher, Mysql 5, Perl.

Installation Guide

Current release

Download Version 2.3.0
Release date: September 9, 2020

Changelog

Added

  • Ability to select attachment format on scheduled reports: CSV and PDF
  • Add agent administration page. Gives administrators the ability to disable agents from reports
  • Add 'buttons' and 'list' view modes to realtime agent status page. New setting: realtime_view_mode setting. Default to 'list'
  • Add combined_waittime_on_overflow setting, enabled by default, to show combined wait time in reports and search instead of last queue wait time
  • Add config option freepbx_sync_queue_names to set dictionary queues automatically on Issabel/FreePBX systems
  • Add custom.css support for overriding css styles and create themes. Included custom.sample.css
  • Add custom fields on search tab, allowing to search on custom fields
  • Add date to report title on PDF export
  • Add session times chart on agent availability reports
  • Add support for DESTDIR enviornment variable for Makefil/install script to install on a different location than /var/www/html/stats
  • Add hide queue summary option in realtime view, improve hide/show response in realtime.
  • Add missing translation for several prompts/strings
  • Add multi server support in realtime. Added new admin section for add/remove/edit realtime servers. Regular license allows one realtime server.
  • Add new CHART_AGENT to designer so a chart can be added to agent reports. Works for availability for now.
  • Add new settings for scheduled emails: mail_body with parameter 'report' or 'alert' to customize mail text
  • Add new TIME_ON_XXX to designer, so you can add specific reason pauses columns on agent availability reports. Example TIME_ON_BREAK
  • Add 'pdf' target to makefile to download/install wkhtmltopdf
  • Add percentage migration indication and better descriptive steps on asterniclog so user knows progress when upgrading data from older versions
  • Add realtime-show-clid ACL entry to allow hide/show of clid on realtime views
  • Add replay_queuelog tool to replay a queue_log file at the same pace it was procuded, useful for testing load
  • Add restart on failure to systemd unit, so asterniclog service restarts if it exit with error for some reason
  • Add RINGCANCELED event as noanswer for agent reports
  • Add settings for post call recording script: recordings_move, recordings_move_destination, recor1dings_convert_mp3.
  • Add short_ringnoanswer_threshold to preferences to be able to filter out ringnoanswers based on duration
  • Add status for API realtime response to know if manager connection was successful or not directly on JSON response
  • Add uninstall target to Makefile to allow uninstallation of the software (it won't remove the database)
  • Add WRAPUP_REASON in designer so we can configure the pause reason for Wrapup, by default is set to 'wrapup', same reason as the auto wrapup FOP2 plugin default
  • Add HOLD_REASON in designer so we can configure the pause reason for Hold, by default is set to 'hold', same reason as the auto wrapup FOP2 plugin default
  • Allow PDF scheduled reports options using wkhtmltopdf that can be installed from Makefile with target pdf
  • Improvde debug for troubleshoting realtime actions
  • Improved installation script that caters most centos/debian based setups, adds custom.css and custom.js files and installs for specific PHP version
  • Install script asks for admin password during installation, no more default password 'admin'
  • Make queue selection in admin schedule honour user filter/restrictions
  • Make realtime agent availability columns configurable via designer REALTIME_DISPLAY_ROWS/agent_availability
  • Set random password for REST user on install
  • Update realtime actions to return proper js/browser notifications
  • Use js debugger (Developer console in browser instead of echo on page)

Changed

  • Add a little more verbose error on eval math for simpler troubleshooting on designer formulas
  • Add footer to PDF export and set page size to legal when in landscape
  • Add qagent_view table for improved searches with dictionary agent
  • Add report columns for the CLID plugin in report designer
  • Add server side processing for agent detailed report
  • Agent activity is now processed/materialized via triggers, no need to process during query, making it much faster/responsive
  • Agent pause reports shows reasons in an horizontal form with ability to switch between count/time via view button
  • Alerts in scheduled reports will check fields only for the realtime queue summary page instead of any report
  • Allow trial licenses to be revoked, so a user can upgrade to paid version by revoking via Setup/License page
  • Changed toggle switches on realtime view to yes/no so they can be translated
  • Change 'Outbound Call' text to 'Non Queue Call' in realtime display
  • Check agent names with no accents in real time view to avoid filter out agents with similar names
  • Deprecate asterisk_12 and asterisk_18 settings. Settle for old_asterisk
  • Deprecate ignore_none_abandons, search_without_subquery,agent_pause_breakdown from setup
  • Deprecate save.php
  • Do not allow drill down on ADD/REMOVE events in distribution detail report
  • Do not insert info5 on queue_stats_mv for transfer events so it does not interfere with tag queue calls
  • Do not install asterniclog if /var/log/asterisk is not found
  • Do not show empty plugins in license page
  • Easier to read color for pauses on agent reports
  • Fix heading style on realtime waiting calls for 2nd and up tables
  • Fix JSON export for agent disposition, pauses and availability using integer instad of string type where appropriate
  • Ignore entries with no datetime set in queue_stats_mv as it causes incorrect durations and wait time calculations
  • Improve asterniclog agent activity processing tenfold by using helper tables. Update agent availability report for failed out calls counting
  • Increase max execution time in potentially long queries
  • Insall plugins from repository will look for the corresponding php version
  • Last run set for to one hour for reports, 5 minutes for alerts
  • Make agent_row_color toggle on/off for simpler setup
  • Make area code plugin to work with 2.3.0 schema
  • Modify change of idle time formula to show zero instead of negative if session time is not set
  • Modify pause color so it has better contrast on white background on agent reports
  • Only output to error_log for asmanager events if DEBUG is true
  • Pass version to apli.js to avoid caching issues when upgrading
  • Remove logins/logoff for distribution by url/did/tag and add answered display rows for tag
  • Remove pauses with 0 duration from agent activity results
  • Rename lighter_ami setting to realtime_chan_agent
  • Restart asterniclog after make upgrade
  • Schema changes are done when doing make upgrade instaed of browsing the home/index page after upgrade
  • Set default paused color in realtime to grey
  • Set proper ringnoanswer default value if not set
  • Set sensible default on timeframe_interval if user sets an incorrect value. Prevents infinite loops
  • Simplify cron configuration for scheduled report/alerts by using PHP cli, avoiding complex wget line with user/password authentication
  • Specify only UTF8 and no collation on queue_stats_mv table creationg. Set character set client to UTF8
  • Stop wav reproduction on Player modal close
  • Update CSS styles to be more consistent
  • Updated realtime_agent_sort in realtime: possible values are name, status and penalty
  • Updated sql definition, do not specify engine so it uses the system default, avoiding possible collation issues
  • Update js notifications in callback plugin actions responses, also strip +1 if it is there in the number to dial
  • Update jquery to version 3.5.1 and jquery-ui to version 1.12.1 and add compatibility js files
  • Update area code plugin to work with asternic 2.3.0
  • Use 5 decimals on percentage session formula to avoid rounding errores in column total
  • Use chartjs instead of jqPlot as chart library
  • Use designer events for search instead of hardcoded ones
  • Use materialized queries by default, improving trigger, and with individual records per overflow
  • Use pausereason and time from Asterisk 16 if available, no need for realtime_custom_pauses any longer!
  • Use pointer cursor style in menus now that we removed the empty anchor
  • Use truncate table on purge instead of delete as its faster
  • When removing agents in realtime while grouped by agent, it will remove them from all queues.
  • When using group filtering, realtime_alarm_xxx setups must be set by group name instead of queue

Fixed

  • Added all fields on CSV export for agent dispositions report
  • Add mising chosen (select boxes) sprite x2
  • Add pause reason on END PAUSE event that happened in some situations
  • Do not show cookie agents in home agent selection if they are not really available in DB
  • Fix drill down distribution by URL
  • Fix drill down in most plugin reports
  • Fixes on group filtering in the realtime view
  • Fix filtering on search page when selecting groups on home page
  • Fix search for outbound calls with dispositions other than 'ABANDON'
  • Fix sorting of agent availability on time columns where format is hh:mm:ss
  • Fix steal and pickup calls from realtime page for Asterisk 16
  • Honour dictionary queue and agent names on searches
  • Make datatables CSV export respect csv_separator and csv_quote preferences
  • Shows correct expiration info on license page
  • MultiReport Plugin drill down pagination respects filter/condition
  • Outbound fail dipsosition is now set correctly on install
  • Pause since time not shown if not resent in asterisk events and PAUSECUSTOM is not set
  • Remove several undefined variable warnings
  • Search on russian language does not break by escaping proper characters
  • Search works when there are no plugins for url, did or tag installed
  • Several fixes to avoid warnings on PHP 7 installations
  • Tweak search presentation style to avoid extra space on date field when csv exporting
  • Update asterisk manager library to work better with Asterisk 16 and up
  • Update REST call endpoint to use mysqli driver so it works with PHP 7
  • Update sql definitions to work with recent MySQL/MariaDB and strict mode

Older releases

Download Version 2.2.7
Release date: September 27, 2019

Changelog

  • Use last agent on unanswered distribution drill down query as there is no guarantee of order by using regular group by and some abandon events might get assigned to an agent instead of none
  • Add csv_skip_summary setup keyword to avoid adding the report summary (date range, queues selection) on Scheduled Rerpots CSV files
  • Make exclude logins work on distribution and use group_concat agents instead of long string
  • Add audit funcionatlity for successful and failed logins, new keyword audit_log
  • Remove stray completeXX events from when attended and blind transfer events are involved
  • Add fill_empty_days check on distribution report to fill days with empty/zero data when set to 1.
  • When using groups on agent reports, join by first entry on field if list of comma separated, to avoid excluding pause records on multiple queues from showing. Left to do something similar with unpause that has the queue field empty in some cases
  • Fix admin users for php 7.1 complaining about incorrect number of parameters in function
  • Add CANCEL for outbound as valid event, use designer EVENT_OUTBOUND for it
  • Fix typo on clid plugin comment
  • Set info4 for DID in trigger scripts for Asterniclog
  • FIX bad clock on realtime showing always UTC time
  • Add a shell script for agent activity table processing from cron
  • Fix missing comma on last JSON element for realtime rest agent status
  • Fix rest API realtime agent filtering
  • Make sure to set thousand separator on number_format otherwise float numbers will appear empty on csv or json/rest export
  • Fix group not showing queues when user has ALL on index, Fix realtime waiting call queue name when group selected
  • Fix group filter on realtime
  • Search for config.php in reports directory if update_mix has incorrect credentials set infile
  • Add support for plugins to update_mix_mixmonitor.pl
  • Update customm outbound dialplan for queuelogin/callcenter pro
  • Encode URL parameters on sched_createcsv for queues with spaces or symbols in names
  • Add port support in host string for MySQL connection
  • Add pause reason on computed unpause if login/logout, format fixes
  • Be sure to get reason in lowercase for matching wrapup or similar
  • Prevent negative call times if call duration is zero
  • Honour user filter for group names in realtime
  • Fix typo Procensing
  • Prevent negative talk times on date rollover
  • Add support for URL event in Asterniclog to store a URL variable as DID before the ENTERQUEUE takes place, like for capturing info on IVR, etc
  • Disable realtime_agent_availability_override function by returning earlier. Do not update current_timestamp on update for queue_stats_mv definition, fixes problems with dates when materialized_view is set to 1
  • Check on agent activity computed close session for today, if timestamp is lower than last db entry (should never ever happen, but life is strange), then equal them to avoid negative session times
  • Fix database name in general settings in update_mix script
  • Return after UPDATE and INSERT so we do not pollute the real queue_stats or queue_stats_mv tables
  • Add UPDATE and INSERT event processing where queue field is the table, agent is the table field and info1 the value to either INSERT or UPDATE
  • Change agent_activity datetime field to timestamp so it follows timezone config.
  • Fix search date range query for max values
  • Fix base href on plugins
  • Add missing semicolon on Makefile that generated some error at perlfinal stage
  • Update sql definition for queue_stats_mv on SQL directory

Download Version 2.2.6
Release date: March 17, 2019

Changelog

  • Clear realtime cache when using actions for faster status update after performing actions
  • Cancel timeout when performing actions in realtime, fix realtime being heavy after actions are performed
  • Clear vars on realtime agent status so metadta won't 'leak' for subsequent agents
  • Fix waiting calls display in realtime when group filter is set
  • Add realtime_hide_agent_unauthorized_queue: will not show status and metadata on agents that are busy on a different queue if that queue is not authorized for the user
  • Fix waiting calls and max wait time in realtime queue summary when groups are selected
  • Fix permissions display when groups are selected but user has limited queue access on distribution, answered, unanswered and search
  • Fix realtime view when group queues are selected, stats in summary show correct now
  • Fix drill down distribution on plugin/extra fields
  • Fix drill down on distribution when using queue groups
  • Set label to None when empty in charts, to avoid using 1 instead
  • Do not use formated value in charts if format is not numeric
  • Allow having more than one field in parameter inside JOIN_TABLE like 'field AS RATING1, otherfield AS RATING2' to get more than one extra variable in CUSTOM_ reports, good for using with multi questions quality surveys
  • Allow to use answered_calls_by_custom.php and friends to work by passing a ?field=xxx to them, and set them up directly on desginer answered_reports and friends, so no actual code modifications are needed when adding table_jo ins for adding extra fields to reports
  • Add decimail_point setting to change the character used for decimals on number format
  • Use trunk suffix on failover outbound dialplan
  • Check for transfer recordings in update mix post processing
  • Add cache to realtime, making it lighter for Asterisk. Requires php apc cache module to be installed
  • Fix on Makefile that generated an error at the very end
  • Add mail_smtp_selfsigned preference to allow self signed certificates in SMTP connections
  • Fixes on Agent reports by not counting pauses when agent is on a call, as pause time will overlap talk time and ends ups with negative idle times
  • Fixes on Agent reports when some login/logout events were not accounted for
  • Track real disposition for outbound calls (BUSY, CANCEL, INVALID) instead of storing them as ABANDON when failed
  • Use all enumerated queues for pause events, so if a report includes only one queue of many for pause, event still shows
  • Fix Agent Ranking wrarnings

Download Version 2.2.5
Release date: Jan 8, 2019

Changelog

  • Do not use info2 as duration on TRANSFER events as BLINDTRANSFER and ATTENDEDTRANSFER use info2 for different purposes. Fix problem with high talk duration on attended or blind transfer events
  • Change uniqueid on TRANSFER events to discern from 2nd part of the call and account for them
  • Fixed XSS vulnerability in login page.
  • Dissallow some extensions from download to prevent leaks in case of misconfigured recordings_path setting
  • Use generic dictionary function for dictionary entries, extend dictionary for did and url so now dict_did and dict_url are valid keyword setups
  • Update makefile to use systemctl if available
  • Allow to Search by dictionary agent name
  • Add lighter_ami option to setup/preferences that will reduce the amount of AMI calls in Realtime
  • Update relatime to use old_asterisk and manager_show_channels_command to play with different asterisk versions core show channels concise field order and command, replacing asterisk_12, asterisk_16 and asterisk_18 keywords
  • Fix drill down on agents with single quote in their name
  • Add OUT_FAILED_CALLS and TOTAL_OUT_FAILED calls to agent availability reports and column failed out calls to agent disposition reports
  • Set color for agent detail report for start call always instead of inherit last color
  • Add autocomplete TOTAL_COLUMN_AGENT to designer
  • Fix multireport plugin to work from version 2.2.4
  • Count cancel and failed on agent activity individually and after each subsequent event
  • Update asterniclog trigger to store outbound dispositions

Download Version 2.2.4
Release date: June 1, 2018

Changelog

  • Fixed sort by waittime in search orders by number and not text.
  • Add lighter_ami setup option that will not poll for agentcallback variables, used only on asterisk 1.4 or older
  • Allows to specify uniqueid or clid in search query to have a link to retrieve a particular record (/stats/search.php?uniqueid=1234&start=2018-0701 )
  • Fixes for PHP7 compatibility
  • Add download icon to distribution drill down details that was missing
  • Agent reports reworked, more consistent on edge cases and dirty data
  • Fixes trigger for materialized view to not update timstamps on record update
  • Added MAILDEBUG option in config.php
  • Added realtime_invert_clid to setup to swtich dialed number/callerid, might help if you see own extension instead of clid on realtime view
  • Fixes on realtime REST results

Download Version 2.2.3
Release date: December 22, 2017

Changelog

  • Fixes missing data on agent_activity tables that lead to incorrect numbers on Agent tabs.
  • Add discrete_transfer setting to bring back old transfer report functionality if only some queues are selected in answer reports
  • Fix possible unaccounted unanswered calls if they have a ringnoanswer disposition at the same moment than abandon or timeout
  • Fixes incorrect number of days (period) in report Summaries when daylight savings time happens on the selected date range
  • Save agent and queue selection in cookie for remembering on next login
  • Modify css styles so large queue lists do word wrap in table cells
  • Make action buttons to spy visible but disabled if agent is free or not available

Download Version 2.2.2
Release date: October 30, 2017

Changelog

  • Automatic dictionariy queue names for Issabel/FPBX on Install.
  • Fixes on JSON realtime page that was polluted with js code>
  • Fixes on agent limit/filter on detailed agent reports
  • UPDATETRANSFER event hack for Asterisk 11 systems where transfers are not logged
  • Fix menu duplication when plugins are installed

Download Version 2.2.1
Release date: October 12, 2017

Changelog

  • Better licensing pages. Allows for automatic trial code request/deliveries.
  • Fixes on realtime page, consistent styling, shows Agent/xxxx
  • Fix on grid component and multi select boxes, so selection is based on index and not value. Fixes possible bug with ghost selections on system with hundreds/thousands of queues
  • Makefile improvements. Even simpler to install
  • Search works with queue groups now

Download Version 2.2.0
Release date: August 15, 2017

Changelog

  • Update styles to use Bootstrap 3 and Datatables component, making possible sort by column, hice column, change pagination, etc.
  • Add support for plugins to extend functionality
  • Add option to export designer changes, so you can export/import custom reports/layouts
  • Improve Scheduled menus to notify users about potential configuration issues with REST
  • Update phpmailer to latest version to fix security vulnerability
  • Added alternate realtime views for agent availability
  • Refactor agent reports using intermediate table agent_activity
  • Add a new pseudo materialized view (value 2)
  • Updated asterniclog to check consistency of tables and data on startup
  • Add License handling options via web GUI
  • Unanswered events are now configurable via report designer
  • Add distinct ACL entries for realtime actions (spy, coach, steal)
  • Improved realtime display on Asterisk >=13
  • Improved search page
  • Add custom actions to realtime
  • Change DB library to use mysqli so it works with newer php versions
  • Use wave surfer plugin for recording playback

Download Version 2.1.1
Release date: March 2016

Changelog

  • Fix csv export on answered call details (added ringtime field that was missing)
  • Added yesterday shortcut to Home tab
  • Update/Fix generate outbound routes contexts php script to use full prefix
  • Use dictionary queue on login/logoff for multiple queues
  • Remove ring time subquery that is too slow from distribution queries
  • Allow search for clid via rest ?entity=search&clid=1234
  • Accept YYYY-MM-DD as 3rd parameter in update_mix_mixmonitor.pl so we can run from batch on old files passing the date instead of using today's date
  • Fire userevent on extensions_custom_asternic_outbound so the Tag Queue Call plugin works with outbound calls
  • Ability to set status colors via Designer
  • Add reports by tag field
  • Fix selection of year in home tab from outside default range

Download Version 2.1.0
Release date: December 2015

Changelog

  • Add reports by did and show_did_field setting (separating them from url reports)
  • Rest reports now includes custom reports when using JOIN_TABLE in designer (for call tags or similar reports)
  • Refactor Agent reports to have better handling of session time when multiple queues are involved
  • Add realtime_alarm_pause_duration_type to alarm pause for reason
  • asterniclog will now stop when the complete file is processed when run with --purge option
  • Update asterniclog so it converts BLINDTRANSFER and ATTENDEDTRASNFER events as just TRANSFER
  • Add -g logdir option to asterniclog to save to asterniclog.log
  • Remove plus sign from destination filenames in update_mix_mixmonitor.pl so the web download and play works fine
  • Real Time Clock honours the timezone setting
  • Fixes for MySQL 5.6 compatibility
  • Fix on search query, avoiding subqueries make it faster/work.
  • Use the application title on mail body instead of hardcoded 'Asternic'
  • Remove stray % sign on csv export for agent dispositions
  • Add REALTIME_COLUMN_WIDTH_GROUPED to report designer
  • Add ACL queueactions to allow or disallow all actions in realtime
  • Add ACL logout-pause-agents to allow or disallow options to logout and pause unapuse in realtime
  • Fix basepath so asternic installed on webroot on server works fine
  • Add support for grouping queues, so you can run reports by 'group' or individual queues
  • Asorted Fixes on REST interface: short_abandon honored, queue filters honored, etc.
  • Separate url reports from did reports using info5 field with newer asterniclog, so we can have reports by Tag and by DNID at the same time
  • Add trigger script option to asterniclog daemon (-t)
  • Add dict_pause setup in order to setup friendly names for pause codes
  • Read LASTDIAL ASTDB entry for shared_last_call setting so it updates last call info in realtime for outbound calls
  • Add realtime_agent_sort option by name

Download Version 2.0.9
Release date: April 2015

Changelog

  • Fix showing custom columns/fields only if COLUMN_XXX is set
  • Updates to mysql queries to work together with tagQueueCalls FOP2 plugin
  • Add reports_by_custom.php
  • Updates asterniclog to work with UPDATEFIELD events as set by the tagQueueCalls FOP2 Plugin
  • Change some asterniclog references to tailqueuelog
  • More verbose license version message
  • Add ACTIONDEBUG in config.php to have a debug on spy actions written to /tmp/steal.log
  • Fix realtime when having real Agent/xxx and dict_agent not showing
  • Fix column name % ses time in agent availability
  • Fix typo in asterniclog help for daemon option
  • Fix makefile php version
  • Be sure to not abort real time status if agent is of kind Agent or SIP for pbxware or asterisk 1.6
  • Add restUser to database users sql definition

Download Version 2.0.8
Release date: March 2015

Changelog

  • Add targets to Makefile so we can install parts of it
  • Add option to request individual html reports using url user=xxx\&password=yyy\&start=xxxx\&qeueus=all\&report=xxxx\&nomenu=1 for future ghostjs pdf exporting, also BIG change in session calculation in process_agent_query and process_agent_query_detail
  • Fix exporting graphs on pdf for distribution with keyflow
  • sanitize filename on save.php
  • set uft8 for mysql connetions on asterniclog/tailqueuelog and if we can set charset from php, set it to utf8 also
  • Fix autocomplete in admin page that was broken on last version
  • Close pipe when querying agent names in tailqueuelog/asterniclog
  • Always load english for showing help text in english if there is no native translation
  • Add realtime_last_hour_stats to show only last hour stats on realtime view
  • Be sure getqueues in rest shows all queues when there is no filter
  • Fix schedule reports to use auth context in every rest step
  • Fix json and rest agent and queue filters
  • Check license for plugins in menu
  • Fix json in realtime agent wall
  • In realtime set waiting calls to zero instead of null if there is no data
  • Fix holdtime in distribution query for events not completecaller/completeagent
  • Drill down on answered detail with file recording works now, Fixing uniqueid of div/javascript call. Also be sure to output a comma if json only in realtime.
  • Default to ALL in authorized agents/users when no user is set (for rest schedule to work)
  • Make asterisk running check for asterniclog service check for asterisk process and not asterisk owned processes
  • remove preFix from generate outbound routes for predial hook failover routes
  • Allow spaces on agent names in outbound tracking macro
  • Try to use subqueries to optimize searches by uniqueid or clid
  • Make dbgrid work with multi select on param and value
  • Make menus and index and login form relative/absolute path aware for plugins
  • Add sorting of agents in realtime agent status
  • Add realtime_agent_sort to setup to allow sorting of agentes in realtime view
  • Reduce font size to 11
  • Add agent logoff action in realtime
  • Add location for realtime agent status as title to see it in tooltip over agent name
  • Show pause icon on relatime agent status
  • Add pause/unpause actions to realtime
  • Add queue add/remove/pause to asmanager
  • Do not show not selected agents in realtime agent status
  • Extra parameter to head_report to pass column width
  • Add realtime_tracking_mode to chan spy, so spy sessions do not end when a call is hangup
  • Add REALTIME_STATUS_COLOR in designer, to allow changing of color states
  • Fix last call info in real time that was inherited to downward agents
  • Add custom outbound with failover and php script to generate related dialplan, so outbound track works with failover routes in freepbx
  • Add -skip option to asterniclog to sip sip/iax for use with hotdesk
  • Add answered call by url / agent
  • add filter field and value to answered ajax
  • Add filterfield and value to answered_reports function to have extended custom reports (all options drilled down)
  • Add AGENTS_INPENALTY in auto complete in designer
  • Move mixmonitor in outbound tracking to external leg so it records after transfer
  • Add AGENTS_INPENALTY to queue summary variables
  • Fix CSV export on distribution, missing url field for drill down export
  • Add extensions_custom_outbound for use with the FOP2 hotdesk plugin
  • Add option to export the drill down data in distribution reports
  • Display agent penalty in realtime
  • Format Fix in realtime functions
  • Fix json on realtime agent wall
  • Add asterniclog start to makefile
  • Format Fix in sched createcsv
  • Aadd agent pauses, dispositions and details to REST
  • Add json exporting to new reports (outgoing) and not show agent none in agent detail report
  • Translated text in admin acl
  • Avoid duplicate authorized queues and agentes in REST
  • Fix safe tailqueuelog typo
  • Increase verbosity on error on donwload.php
  • Replace # with %23 on filenames
  • Add ringcancel and dictionary_custom
  • Fix typo in safe_tailqueuelog
  • Be sure distribution by url is only shown if show_url_field is set
  • Remove old code from agent query
  • Fix distribution by agent php and set in mysql sql definition
  • Fix max callers when old asterisk log and info2 is null or empty
  • Fix search with autocompleted queues
  • Add Makefile for easier installation
  • Set font for export pdf on search
  • Add literal text with initial single quote to evalmath, so it is possible to add text on designer formulas
  • Default to position 1 when lack of info2 and info3 in exitwithtimetout, do not use binary comparison on materialized queries
  • Make better headers for csv exports in schedule
  • Do not use comma as thousand separator in csv export to avoid conflicts with separator
  • some Fixes to extensions_custom_dialout de freepbx, agent name with no spaces, check if ampuser exists or otherwise continue normally
  • Fix ringnoanswer 0 no insertion in tailqueuelog-source
  • Fix in realtime to show outbound calls duration/clid in latest asterisk
  • Prevent warnings
  • Add mail_report_subject and mail_alert_subject to config and sched send
  • Add wrapup setting to admin setup
  • Fix agent with magic-gpc off
  • Use Rest URL in sched_check
  • Do the stripslashes/addslashes to agent string for single quotes in agent names
  • Use prepared sql queries on tailqueuelog/parselog/tailcel
  • Add mixmonitor transfer to handle recordings of blind transferred calls
  • User prepared statements in tailqueuelog
  • Add all fields on agent session exports
  • Modify include-sesvars to escape agents with quotes

Download Version 2.0.7
Release date: January 2014

Changelog

  • Fix json export on call flow distribution
  • Fix tailcelfreepbx and tailcel when recovering from crash
  • Add class to download icon
  • Fix warning on footer when oth.php
  • Update html2pdf to latest version
  • Add call flow to distribution summary (for outbound reports)
  • Add pbxware and freepbx device to setup
  • Fixes to scheduled reports, image atachment, etc
  • Close php session on ajax realtime
  • Allow to schedule reports for one specific queue instead of all
  • Add freepbx device user check to realtime

Download Version 2.0.6
Release date: December 2013

Changelog

  • Fix drill down on distribution for call flow
  • update mysql-tables to 2.0.6
  • Merge again call flow changes to misc.php
  • Fix header on realtime display to be able to group even if not all queues are shown, also add debug from localhost
  • Pass complete query string when login in with user /pass
  • allow set queues in get request to start realtime as wallboard
  • Add tailcelfreepbx

Download Version 2.0.5
Release date: September 2013

Changelog

  • Add trigger.sql to repository
  • Fix typo in tailqueuelog for long info events
  • Update menu to accomodate distribution outbound reports
  • Remove comments
  • Updates and improvement in realtime view
  • update sql definitions for translations

Download Version 2.0.4
Release date: July 2013

Changelog

  • Fix mysql-tables sql to avoid duplicates (remove autoincrement in dump)
  • use replace instead ot insert in update_mix in order to get last filename when overflow occurs
  • Add call flow in distribution in out, improve realtime agent reports
  • Fix ringnoanswer 0 in tailqueuelog
  • Add materialized to sql queries
  • Add autocomplete and uniqueid to search

Download Version 2.0.3
Release date: April 2013

Changelog

  • Fix agent/queue dict names and selection on admin-user
  • Allow literal and or in clid search
  • Set general timezone if no user timezone is set
  • Fix incorrect grouping in distribution query
  • Filter ring no answer zero in agent dispo drill down

Download Version 2.0.2
Release date: February 2013

Changelog

  • Fix rest export of answered detail to include zero length calls and add uniqueid to csv exporting
  • Change agent query to calculate times based on timestamps for errors in info2 field
  • Add custom pauses with fop2 support
  • add safe_tailqueuelog script
  • Fix for asterisk 1.6 in realtime
  • insert default qagent and qname when purgin tables in tailqueuelog
  • Change default smtp user and pass plus minor bugFixes
  • Fix default_start_hour and default_end_hour
  • Fix export agent_durations
  • Fix realtime to not stop when acl does not include summary
  • Update parselog to use info4 field

Download Version 2.0.1
Release date: December 2012

Changelog

  • Realtime uses designer instead of being hardcoded
  • Bug Fixes in Realtime
  • Updated noty js library
  • Fix export icons when using wide character languages
  • Fixed minimum session time in agent summary if there is no data
  • Added scheduled reports option
  • Added custom_reports in setup to allow custom tabs
  • Improved error display when mysql credentials are wrong
  • Added SLA variable to realtime reports
  • Add patch for recordings on FreePBX 2.10
  • Added tailcel script
  • SQL Realtime table is now cached per user
  • Fixes to avoid warningson PHP 5.3
  • Fix on short abandon in unanwered reports
  • Fix dict_agent on realtime page
  • sla_xxx variables can be set per queue
  • Add queuelog action to asmanager.php to fake queue events in log from script
  • Add callerid name to realtime page using AMI Status, also added column widht for realtime agent table
  • Fix avg metric in unanswered calls summary
  • Update tailqueuelog to have variable info field insert and bind values
  • Fix realtime agent status markup when grouping by queue
  • Update tailqueuelogFreePBX28 to use a better insert in process line
  • Built in parse_json when json support is not available in php
  • Fix realtime agent display for agents with dash in names
  • Make javascript and jqplot ie8 compatible
  • Use dictionary names in user setup
  • Fix delimiter for old asterisks (asterisk_12) in realtime spy coach
  • update sql tables definition to add languages

Download Version 2.0.0
Release date: September 2012

Changelog

    Download Version 1.9.3
    Release date: May 2010

    Changelog


      What people say

      Thank you so much for making my life easier in monitoring calls, though I'm just using a trial version yet customer support replied to my ticket really quick. I'll update you once I pass some recommendation with my boss about your product and I'll be glad to recommend your product to my colleagues. More Power!!!
      Carl Quimada
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      I want to compliment you on your excellent documentation for the install guide. It even let a novice like me complete the download and install.
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      Let me also congratulate you on what a fantastic job you have done... on all your products.. they are clean, easy to use, useful and easy to install. I wish i had someone like you on my staff for our developments. FOP2 is just brilliant. Seriously. Excellent job.
      Tony Sampano